AFJ Transportation

Privacy Policy

Your privacy, treated like our guests.

What we collect, why we collect it, and the discretion we apply to every detail of your journey. Effective September 25, 2026.

1. Information We Collect

  • Reservation details you provide to arrange your journey: your name, email address, phone number, pickup and dropoff locations, dates, times, passenger count, and any special requests.
  • Payment information is processed securely by Stripe, our payment provider. AFJ Transportation never sees or stores your full card number.
  • Account details when you create a profile to view your trips or save preferences, such as your email and password.
  • Basic usage information, such as which pages you visit, which helps us understand how guests use the site and improve the experience.

2. How We Use Your Information

  • To confirm, prepare, and operate your reservations, including sending booking confirmations and pickup reminders.
  • To communicate with you about your journey, respond to inquiries, and share updates you request.
  • To process payments and refunds for completed reservations.
  • To operate our loyalty and referral programs, including issuing thank-you and preferred-client discount codes tied to your email address.
  • To improve our services, understand trends, and keep the platform secure.

3. How We Share Your Information

  • We never sell or rent your personal information to anyone.
  • We share details only with the service providers essential to your journey: our payment processor (Stripe), our email delivery provider, and the tools that sync reservations to our dispatch calendar.
  • Your chauffeur receives only the journey details needed to serve you — pickup, destination, and your special requests.
  • We may disclose information if required by law or to protect the safety of our guests and team.

4. Text & Email Communications

  • Transaction messages — confirmations, reminders, and trip updates — are sent to the contact details on your reservation, as they are essential to operating your journey.
  • Optional messages, such as follow-ups, loyalty offers, and referral invitations, are sent only in connection with your booking history and can be stopped at any time by contacting our concierge.
  • You may opt out of non-essential communications at any time by replying STOP to a text message or emailing Concierge@AfjTransportation.com.

5. Data Retention & Security

  • We retain reservation records only as long as needed to operate your journeys, meet legal and accounting obligations, and honor our warranty and refund policies.
  • Access to guest information is restricted to the AFJ team members who need it to serve you.
  • If you create an account, you may request its deletion at any time from your Trips page or by contacting our concierge, and we will remove your profile and personal details.

6. Your Privacy Rights

  • You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it.
  • Requests are handled promptly by emailing Concierge@AfjTransportation.com or calling (816) 882-5795.
  • You will not be discriminated against for exercising any privacy right.

7. Changes to This Policy

  • If we update this policy, the revised version will be posted here with a new effective date.
  • Material changes that affect how we use your information will be communicated to you directly when practical.

Questions about this policy? Reach our concierge at Concierge@AfjTransportation.com or (816) 882-5795.