AFJ Transportation

Terms of Service

Clear terms, quiet confidence.

Our travel guidelines and cancellation policies, stated plainly so every journey begins with the same expectations.

1. Reservations

  • All reservations are subject to our 4-hour minimum and are confirmed only upon receipt of payment.
  • Reservation details — pickup location, date, and time — may be adjusted free of charge up to 48 hours before service, subject to availability.
  • Requests for additional stops within your reserved hours are welcomed and may be arranged with your chauffeur or our concierge.

2. Payment

  • The total reservation amount is calculated as reserved hours multiplied by the vehicle's signature hourly rate, collected at the time of booking.
  • Extended time beyond the reserved hours is billed in 30-minute increments at the signature hourly rate.
  • Chauffeur gratuities are at the client's sole discretion and are never automatically applied.

3. Cancellations & Refunds

  • Cancellations more than 48 hours before scheduled pickup receive a full refund or, at the client's preference, a credit toward a future journey.
  • Cancellations within 24–48 hours of pickup retain 50% of the reservation total.
  • Cancellations within 24 hours of pickup, or failure to appear at the confirmed pickup location, are non-refundable.
  • If AFJ Transportation must cancel for any reason, a full refund will be issued immediately.

4. Guest Conduct & Travel Guidelines

  • The Galaxy Suite is a smoke-free and vape-free cabin. Illegal substances of any kind are strictly prohibited.
  • Seats and safety restraints are provided for all guests; occupancy may not exceed the vehicle's 7-guest capacity.
  • Guests are asked to treat the cabin as a private residence; damage beyond ordinary wear will be the responsibility of the reserving client.
  • Chauffeurs retain full authority over vehicle operation and safety matters at all times.

5. Liability

  • AFJ Transportation maintains full commercial licensing and insurance coverage on every journey.
  • AFJ Transportation is not liable for delays arising from circumstances beyond our control, including severe weather, traffic, or road closures — though our team will always communicate proactively and adjust routes where possible.
  • Personal belongings left in the vehicle are secured and returned promptly; we recommend keeping valuables with you.